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Information & F.A.Q's

Our Story

We are a family run business which was started in 2010 by brothers Andrew and David Marr. initially David ran the business full time with Andrew having more of a background input until 2024 when he left his full time job of 15 years to partner full time with David and follow his real passion which was working with furniture. Starting out from our parents garage in the beginning to where we are now with over 3000sqft of showroom and storage space. We would like to give a massive thank you to all our customers old and new who over the years have got us here and allow us to continue doing what we love. 

Andrew and David

F.A.Q's

Q. Where do you source all your stock? 

A. We mainly source locally through a network of contacts and suppliers we've built up over the years but we seek out items from all over the UK and soon France as we head there in June.

 

Q. How long can you store my items once purchased?

A. We can hold items for a maximum of 7 days, any longer than this we charge £10 per week, per item.

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Q.how long will I have to wait for delivery?

A. We aim to have your items with you within 5 days of purchase although this may be less depending on when you order. our inhouse delivery service operates in Edinburgh and Glasgow on a seperate day every week. For everywhere else in the UK we use Proovia furniture couriers who offer a similiar timescale.

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Q. Will my item be brought into my house/upstairs on delivery?

A. your items will ususally be delivered by 2 man team and they  will happily bring it into a room of your choosing as well as up any stairs. if something is deemed too heavy for us to safely do this we will state in the description GROUND FLOOR ONLY.

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Q. How can I arrange a visit to see something in person?

A. The easiest way is simply give us a call, alternatively you can message us on here stating the item/s of interest and we will aim to get back to you the same day.

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Q. Is everything on the website currently available?

A. While most things on the website should be available, because we have these items available to buy on various platforms sometimes they can sell elsewhere before we get a chance to remove them from here. If you purchase something that is no longer available we will notify you as soon as we can and will issue a full refund.

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Q. whats the best way to keep track of your new stock?

A. if you pop your email address into the box at the bottom of the page and subscribe we will send you an email each time we add new items which can easily be viewed at a glance.

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07793 056171

©2018 by The Timeless Furniture Company. 

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